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FAQs
Find quick answers to common questions and make the most of your Aakri
experience.
Aakri App, Pickup Process, and Scheduling
How do I book a pickup with Aakri?
Open the Aakri app, select the waste category, add item details, choose a preferred date and time, and confirm your pickup. Our trained team will arrive at your doorstep as scheduled.
Can I schedule different types of waste in one pickup?
Yes. You can schedule pickups for multiple waste categories, but each type (e.g., recyclables, sanitary, domestic hazardous) must be clearly segregated and selected separately in the app.
Is there a fee for waste pickup?
Pickup of recyclables may earn you money. For general trash, sanitary waste, or domestic hazardous waste, a nominal service fee applies based on the category and volume.
How do I pay for pickup services?
Payments can be made via UPI, debit/credit cards, or net banking directly through the app after confirming your booking.
Can I track the pickup status in real time?
Yes. Once booked, you can track your pickup partner’s status in the app, from en route to collection completed.
Can I reschedule or cancel a pickup?
Yes. Pickups can be rescheduled or canceled via the app up to 2 hours before the scheduled time without any penalty.
What if I miss a scheduled pickup?
If a pickup is missed without prior notice, you may need to reschedule and a nominal fee may apply for certain categories.
Can I schedule recurring pickups for diapers or sanitary waste?
Yes. You can set up recurring weekly or bi-weekly pickups in the app for sanitary or domestic hazardous waste.
Are services available every day?
Yes, Aakri operates on all working days. Pickup slots depend on your location and availability shown in the app.
How do I know if Aakri serves my area?
You can check service availability by entering your location or PIN code in the app during the booking process.
Is there a volume or weight limit for pickups?
Yes. Standard household volumes are accepted. For larger quantities or bulk pickups, you may request a custom pickup through the app.
Can I book pickups for gated communities or apartments?
Yes. Aakri offers specialized plans for gated communities, apartments, and RWAs. Contact us through the app for details.
Can I schedule a pickup for someone else (e.g., elderly parent)?
Yes. You can enter a different pickup address and contact number while booking. Just ensure someone is available at the location.
Are pickup bags or bins provided by Aakri?
In select locations, yes. The app will indicate if bins or bags are available for certain waste types like sanitary waste.
Is customer support available for app-related queries?
Yes. You can reach Aakri’s support team via in-app chat or the help section for quick resolution of any issues.
Trash, Sanitary Waste, and Domestic Hazardous Waste
What types of waste does Aakri collect?
Aakri collects dry non-recyclable trash, recyclables (paper, plastic, metal), e-waste, used diapers, sanitary waste, and domestic hazardous waste generated from
homes.
What is considered general trash?
General trash includes single-use plastics, worn-out clothes, packaging material, old shoes, broken toys, thermocol, and other dry, non-recyclable waste.
Does Aakri collect wet or food waste?
No. Aakri does not collect kitchen or wet waste. We focus only on dry, recyclable, sanitary, and domestic hazardous waste.
What qualifies as domestic hazardous waste?
General trash includes single-use plastics, worn-out clothes, packaging material, old shoes, broken toys, thermocol, and other dry, non-recyclable waste.
Does Aakri collect industrial or commercial hazardous waste?
No. Aakri strictly handles only domestic hazardous waste. We do not collect waste from factories, clinics, or industrial units.
What happens to sanitary and domestic hazardous waste after collection?
Sanitary and domestic hazardous waste is sent to certified, high-temperature incineration facilities that ensure safe, hygienic, and environmentally sound disposal.
What items qualify as sanitary waste?
Used diapers, sanitary pads, adult hygiene products, and personal care disposables all fall under sanitary waste and require safe handling.
Can I mix sanitary items with regular trash?
No. These should be booked and handed over separately under the ‘Sanitary Waste’
category to ensure safe, compliant disposal.
How should I pack sanitary or hazardous waste?
Use leak-proof, sealed bags clearly marked as ‘Sanitary’ or ‘Hazardous’ waste to
ensure proper handling by the Aakri team.
How does Aakri ensure safe handling of hazardous waste?
All hazardous and sanitary waste is handled by trained personnel using protective gear and is transported to government-authorized incineration units for disposal.
Is there a fee for sanitary or hazardous waste pickup?
Yes. A minimal fee applies due to the specialized handling, transport, and treatment required for these waste types.
Are Aakri’s disposal facilities certified?
Yes. Aakri works exclusively with CPCB-compliant, state-of-the-art incineration and recycling facilities for safe and legal waste processing.
Can I include batteries, bulbs, or electronics in hazardous waste?
No. These items should be scheduled separately under ‘E-Waste’ in the app for
proper dismantling and recycling.
What should I not include in any Aakri pickup?
Avoid wet waste, construction debris, animal waste, and commercial/institutional hazardous waste. These are not part of Aakri’s service scope.
How does Aakri help reduce environmental impact?
By enabling proper segregation, safe disposal, and certified recycling, Aakri reduces landfill loads, prevents pollution, and supports India’s zero-waste and circular economy goals.
Weighing & Pricing
How is my scrap or recyclable waste weighed during pickup?
Our collection partners use calibrated digital weighing scales on-site to ensure accurate measurement of your recyclable materials like paper, plastic, or metal.
Will I see the weight of the collected items before payment?
Yes. The weight is displayed to you at the time of pickup before pricing is calculated. Aakri ensures complete transparency during the process.
Are the weighing scales certified?
Yes. We use regularly calibrated digital weighing machines that comply with industry standards to maintain accuracy and trust.
How is the price calculated after weighing?
Pricing is based on the type of material and the current market rate per kilogram. You can view updated rates for each category within the app before booking.
Will I get a receipt or confirmation of weight and payment?
Yes. After the pickup, you receive a digital summary in the app with item category,
weight, rate, and total amount paid (if applicable). For scrap items, payments are processed instantly.